Patient Satisfaction

Patient acceptance and satisfaction with care has received attention in the medical literature. Measurement of patient satisfaction levels by health care providers is important because increasingly popular health plans are interested in ensuring member satisfaction. Understanding patient satisfaction with care is therefore critical if health plans are to be successful in attracting and retaining large employer groups and other health plan members.

Studies of patient acceptance and satisfaction with PAs showed that, compared with physicians, PAs function at comparable levels, use no more health care services, and are accepted by patients at a comparable level. The following studies indicate that patients are satisfied with the care provided by PAs as least as much as physicians. Studies include Medicare beneficiaries, emergency room fast track and primary care settings.

Related Resources

Patient Satisfaction With Primary Care: Does Type of Practitioner Matter?
Roblin, Douglas W. PhD*; Becker, Edmund R. PhD†; Adams, E Kathleen PhD†; Howard, David H. PhD†; Roberts, Melissa H. MS*
http://journals.lww.com/lww-medicalcare/Abstract/2004/06000/Patient_Satisfaction_With_Primary_Care__Does_Type.10.aspx

Patient Satisfaction with Physician Assistants (PAs) in an ED Fast Track
Francis L. Counselman, MD, Charles A. Graffeo, MD, John T. Hill, MD
http://www.ajemjournal.com/article/S0735-6757%2800%2918497-9/abstract?cc=y=

RS Hooker, DJ Cipher, E Sekscenski - JCOM, 2005 - w.turner-white.com
http://w.turner-white.com/pdf/jcom_feb05_survey.pdf